The problem we kept running into
Every team we have worked on eventually arrives at the same place. Monitoring gets set up, it works, and then it starts producing false alarms. Someone silences a noisy monitor. Someone else mutes the channel overnight. Within a few months the alerts are background noise, and the team has quietly returned to finding out about outages from customers — while believing they are covered.
The root cause is almost always the same: a single probe location treating one failed request as an outage. The internet drops packets constantly for reasons that have nothing to do with your service. A monitor that cannot tell the difference will page you for both.
What we decided to build
SutramX starts from confirmation rather than detection. A failing check is retried once from the same region about two seconds later before it is recorded. On plans with more than one region, an incident opens when enough regions have seen the failure.
This costs a few seconds of detection time. In exchange it removes the large majority of false pages, which is what keeps the alerts meaningful over months rather than weeks. We think that is one of the better trades available in operations. The full decision process is described in how we check, and the reasoning behind it in our guide to reducing false alerts.
Principles we are holding to
- Precision over volumeFewer, more trustworthy alerts. Every false alarm spends credibility that the next real alert needs.
- Outside-in measurementEverything is observed from outside your infrastructure, because that is where your users are.
- No dark patterns in pricingA real free plan, clear limits, unlimited team seats on every plan, no surprise overage bills, and no support tier required to make the product work.
- Honest marketingNo invented customer counts, no fake testimonials, no review scores we did not earn. We describe the product and its availability plainly.
Where we are right now
The probe network currently checks from 3 regions, chosen to give meaningful geographic separation rather than an impressive-sounding number. Free monitors check from 1 region, Starter from 3, Growth from 3 and Pro from all 3, and regions are enabled as their checkers come online — the live checker list is always published on our bot page.
| Region | Code |
|---|---|
| Frankfurt | fra1 |
| AZ (Arizona, USA) | usa-az-probe |
| Mumbai | in-mumbai |
Building trust honestly
We do not publish testimonials or customer logos without permission. We could invent both, but a monitoring company that fabricates its social proof is asking you to trust it with exactly the wrong track record.
When we have real users saying real things, we will publish those instead. Until then, our comparisons with other monitoring tools are dated, link their sources and say where the other tool is the better choice. What we have learned about reliability is written up, free and without a signup, in the uptime monitoring guides and the free reliability tools.
The company
SutramX is operated by QuantumPlug Technologies LLP, registered at Darbhanga, Bihar, India.