Terms of Service

These Terms of Service ("Terms") govern your use of the SutramX website, dashboard, API, and monitoring service (the "Service"), provided by QuantumPlug Technologies LLP, registered at Darbhanga, Bihar, India ("SutramX", "we", or "us").

1. Acceptance

By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for it, and "you" refers to that organisation.

2. Accounts

You must be at least 18 years old (or the age of majority where you live, if higher) to create an account or use the Service. The Service is meant for businesses and professionals and is not directed at children.

You must provide accurate information, keep your login credentials secure, and are responsible for activity in your workspace. Tell us promptly at security@sutramx.com if you suspect unauthorised access.

3. Free plan and upgrades

• Every account starts on the Free plan, which is provided at no charge, does not expire, and does not require a payment method. The Free plan is subject to the limits published on our pricing page.
• When you upgrade to a paid plan, a valid payment method is required and you are charged for the first billing period at checkout. The paid plan takes effect immediately once payment is confirmed.
• You may cancel a paid subscription at any time. When a paid subscription ends, your account returns to the Free plan; your data is not deleted, and anything above the Free plan limits is paused rather than removed.

4. Billing and renewal

• Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled.
• USD payments are processed by Dodo Payments, which acts as merchant of record. INR payments are processed by Razorpay. Their terms also apply to the payment transaction.
• Taxes included: all prices include all applicable taxes in every country (GST in India, VAT in the EU and UK, and other local sales taxes). The price shown is the amount you pay; no tax is added at checkout. An invoice for every payment can be downloaded from the billing page in your dashboard.
• Price lock: while your subscription remains active, the price of your plan and billing interval will not increase. If you cancel and subscribe again later, the prices in effect at that time apply.
• Upgrades take effect immediately. Downgrades take effect at the end of the current billing period. If a downgrade leaves you over a plan limit, excess monitors are paused rather than deleted.
• If a payment fails, we will retry and notify you. If payment is not resolved within a short grace period, some features may be restricted until it is.

5. Refunds

If you are not satisfied, you may request a refund within 14 days of a charge by emailing support@sutramx.com. There is no money-back guarantee: each request is reviewed manually, case by case, and approved refunds are returned to the original payment method. Nothing in these Terms limits any refund rights you have under applicable consumer law.

6. Cancellation

You can cancel your subscription at any time from the billing settings in your dashboard. Cancellation stops future renewals; your plan stays active until the end of the billing period you have already paid for. Unless you request a refund under section 5, we do not provide pro-rata refunds for unused time.

7. Acceptable use

You agree that you will:

• only monitor websites, APIs, hosts, and IP addresses that you own or are authorised to monitor or test;
• not use the Service to attack, overload, or disrupt any system, including denial-of-service activity, vulnerability scanning without authorisation, or attempts to reach private or internal networks;
• not use the Service to send spam or unlawful content, or to monitor or promote malicious, phishing, or illegal sites;
• not attempt to bypass plan limits, security controls, or rate limits, or to resell the Service without our written agreement.

We may screen monitor targets for known malicious sites, and we may suspend monitors or accounts that we reasonably believe breach this section. Abuse reports can be sent to abuse@sutramx.com.

8. Your data

You keep all rights to the data you put into the Service. You grant us the rights needed to host, process, and transmit it to provide the Service. Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum (including the EU Standard Contractual Clauses where they apply) forms part of these Terms, and the providers we use are listed on our sub-processor list.

9. Service availability

We work to keep the Service reliable, but monitoring depends on networks and third parties outside our control, and checks or alerts may occasionally be delayed or missed. Any uptime target for Growth and Pro, and how to request a service credit, are described on our Uptime target page. Service credits are granted at our discretion and are your sole remedy for downtime of the Service.

10. Disclaimers and limitation of liability

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the extent permitted by law. To the maximum extent permitted by law, SutramX will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk, and we will give notice where reasonably possible. After termination or cancellation, your data is retained and deleted as described in the Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new date and notify account holders by email of material changes before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute, except where applicable consumer law gives you the right to bring a claim in your place of residence.

14. Contact

Questions about these Terms: support@sutramx.com.