Refund & Cancellation Policy

This page summarises how cancellations and refunds work for paid SutramX plans. It restates sections 5 and 6 of our Terms of Service, which govern if the two ever differ.

1. Cancelling

• You can cancel your subscription at any time from the billing settings in your dashboard.
• Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for.
• When a paid subscription ends, your account returns to the Free plan. Your data is not deleted, and anything above the Free plan limits is paused rather than removed.
• Unless a refund is approved under section 2, we do not give pro-rata refunds for unused time.

2. Refunds

• If you are not satisfied, you can request a refund within 14 days of a charge by emailing support@sutramx.com from the address on your account. Tell us which charge it is and why you are asking.
• There is no money-back guarantee: each request is reviewed manually, case by case.
• Approved refunds are returned to the original payment method.
• Nothing in this policy limits any refund rights you have under applicable consumer law.

3. Prices and taxes

All prices include all applicable taxes in every country (GST in India, VAT in the EU and UK, and other local sales taxes); nothing is added at checkout. An invoice for every payment can be downloaded from the billing page in your dashboard.

4. Contact

Questions about a charge, a cancellation or a refund: support@sutramx.com.