Privacy Policy

SutramX Inc. ("SutramX", "we", or "us") is committed to respecting your privacy and protecting the data associated with your monitoring accounts.

1. Information We Collect

• Account Information: Name, business email address, hashed passwords, and TOTP metadata.
• Monitor Configuration Data: Target URL endpoints, custom headers, check frequency, and alert recipient emails/webhooks.
• Telemetry & Usage Data: Synthetic ping logs, HTTP status codes, latency timings, and regional probe logs.

2. How We Use Your Data

We use collected information strictly to provide synthetic monitoring probes, trigger real-time outage alerts, calculate SLA metrics, and maintain platform security. We never sell customer data.

3. Data Retention & Erasure

Telemetry history logs are retained based on your account tier (7 to 365 days). You may request total account erasure at any time under GDPR & CCPA rights.