Opsgenie is reaching end of life
Atlassian stopped selling Opsgenie on 4 June 2025 and ends support on 5 April 2027, when Opsgenie shuts down; customers are directed to Jira Service Management or Compass. Starting Atlassian's migration tool shuts Opsgenie down 120 days later, so plan the move first. Source
The short version
Opsgenie is an alerting and on-call tool that receives alerts from many sources. SutramX is a monitoring tool with on-call schedules and escalation policies built in, so for teams whose main alert source is uptime and API monitoring, one tool can replace two.
Side by side
| SutramX | Opsgenie | |
|---|---|---|
| Free plan | 50 monitors at 3-minute intervals, free forever, no card | No new sign-ups since June 2025 source |
| Entry paid price | $12/month incl. taxes (Starter), or ₹599/month incl. GST in India | Existing customers only (per-user pricing); no new purchases source |
| Team seats | Unlimited on every plan, including Free and on-call responders | Priced per user source |
| Fastest check interval | 15 seconds (Pro) | Not a monitoring tool; receives alerts from other tools source |
| Outage confirmation | A quorum of live probe regions must agree before an incident opens (Starter: 2 of 3 regions must agree) | Depends on the monitoring tool sending the alert source |
| Status pages | Included on every plan; custom domain on Growth and Pro | Via Atlassian Statuspage (separate product) source |
| On-call and escalation | Escalation policies on Growth and Pro; on-call schedules on Pro | Full on-call scheduling, escalations and routing rules source |
| Billing in India | Rupee pricing through Razorpay, including UPI Autopay; WhatsApp alerts | USD pricing source |
| Product scope | Uptime, API, keyword, ping, TCP, UDP, DNS, MCP server and heartbeat monitoring, status pages, on-call and incident insights | Alerting and on-call management source |
| Explains every alert | Every plan: each incident shows region votes, the quorum rule, the failure class, the alert decision and a fault verdict, which is also in the alert (rule-based, no AI) | Not a monitoring tool; alert details come from the tool that sends the alert source |
| Vendor outage detection | Every plan: flags vendor APIs (Stripe, OpenAI, AWS by region and more) failing for 3 or more customer accounts at once, from SutramX's own checks, and marks your incident "Likely external" | Not a monitoring tool; depends on the tools that send alerts source |
Why teams switch to SutramX
- Monitoring and paging togetherMonitors, on-call schedules (included on Pro) and escalation policies (on Growth and Pro) live in the same place, so an alert already knows who is on call.
- Unlimited seats on every plan, including on-callEvery responder can have an account without per-user pricing.
- Import instead of retypingConnect an Opsgenie API key and import schedules (rotations and overrides), escalation policies and heartbeats after a preview. Heartbeats become heartbeat monitors with new ping URLs to swap into your jobs.
- Uptime monitoring includedAtlassian's suggested replacements (Jira Service Management and Compass) do not include uptime monitoring. SutramX monitors your sites and APIs, explains every alert, and pages the person on call.
- Still works with Opsgenie during the moveSutramX can send alerts to Opsgenie, so you can switch monitoring first and paging second.
When Opsgenie is the better choice
- Many alert sourcesIf you route alerts from dozens of tools (APM, logs, security) into one pager, a dedicated incident platform such as Jira Service Management or PagerDuty fits better; SutramX pages for its own monitors.
- Advanced routing rulesOpsgenie's alert policies and routing rules are more extensive than SutramX's escalation policies.
Moving from Opsgenie
- In Opsgenie, add an API key with Read and Configuration access (Settings → API key management).
- Create a free SutramX account, open the import wizard (Settings → Import from another tool), choose the Opsgenie on-call tab, paste the key and pick US or EU. Preview what will be created: schedules (rotations and overrides; on-call schedules are included on Pro), escalation policies (on Growth and Pro) and heartbeats.
- Tick Import phone numbers only if you want SMS or voice escalation steps. Nothing is sent automatically: each person gets a confirmation link by email when you send it, and their SMS and voice steps wait until they confirm.
- Swap each heartbeat's Opsgenie ping URL for the SutramX URL shown after the import, and work through the follow-up checklist: integrations, routing rules and alert policies are listed with their SutramX equivalents.
- Keep the Opsgenie integration on while you test. Once a few real incidents have paged the right person, remove it.
More detail, including any current switching offer, is on the migration page. To see how SutramX decides a site is down, read how we check, and compare plans on the pricing page.
- 50 monitors at 3-minute intervals, free forever, no card
- Unlimited seats on every plan, including on-call
- Cancel any time and keep the Free plan
Before you switch from Opsgenie
- Features: Alerting & Escalation
- Guides: Uptime Monitoring Services Compared, Incident Response Basics and On-Call Rotation
- Free tools: On-Call Cost Calculator
- Integrations: Opsgenie alerts setup and PagerDuty alerts setup
- Use cases: Monitoring for SaaS Platforms
- Documentation: Migrate (incl. Opsgenie)
Other comparisons
Last reviewed 6 October 2026. Spotted something out of date? Tell us and we will fix it.