Contact

Talk to the Team

We are a small team, so you will get a reply from someone who actually works on the product.

General enquiries

Questions about the platform, pricing, or choosing a plan. We read everything that comes in.

hello@sutramx.com

Sales and Enterprise

Custom monitor counts and intervals, dedicated probe locations, invoiced billing, custom single sign-on requirements or custom contract terms (self-serve SAML single sign-on is included in Pro). Tell us roughly how many monitors and people you have; a person on the team replies by email, not an automated sequence.

hello@sutramx.com

Security disclosure

Found a vulnerability? Report it privately and we will acknowledge receipt. PGP key available on request.

security@sutramx.com

Support

Help with your account, monitors, or billing. Email support is on every plan: write from the address on your account so we can find your workspace. Starter and up can also open tracked tickets from Help & support in the app, and Pro tickets are answered first.

support@sutramx.com

Abuse reports

Seeing SutramX-Monitor requests you did not expect, or think someone is monitoring a service they do not own? Send us the target URL and we will investigate.

abuse@sutramx.com

Partnerships

Resellers and integration partners — tell us what you have in mind.

partners@sutramx.com

Before you write in

A good number of questions are already answered on the site. The FAQ covers plans, limits, and billing. The guides go into monitoring practice in more depth, and the security page documents how we handle data and credentials.

Reporting a vulnerability

Please report security issues privately rather than opening a public issue. Include enough detail to reproduce, and give us a reasonable window to fix before disclosure. We will confirm receipt and keep you updated on progress.

We do not currently run a paid bounty programme, and we will say so plainly rather than implying one exists.

Follow SutramX

SutramX is @SutramXHQ on X, LinkedIn, Facebook and Instagram. For account or billing help, email support so the request reaches the support queue.

About our checker

If you want to allowlist or block SutramX checks, the user agent and published IP addresses are on the bot information page.

Company

SutramX is operated by QuantumPlug Technologies LLP, registered at Darbhanga, Bihar, India.

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