Payments & invoices

You manage payments on the Billing page: your plan, autopay, payment method, invoices and billing details. Only the workspace owner can see and change billing. Everyone else in the workspace uses the owner's plan.

Where to find billing#

In the dashboard sidebar, open Plans & billing in the Account group. It has two tabs:

• Plans (https://app.sutramx.com/subscription): compare plans in your billing currency and start an upgrade.
• Billing (https://app.sutramx.com/billing): plan status, Plan & usage, SMS, WhatsApp and voice credits, Payment method, Payment history and Billing details.

The status card at the top of Billing shows your plan, billing cycle, price, status, next charge and payment method.

Subscribing to a paid plan#

You pay for the first billing period at checkout, and the plan starts as soon as the payment is confirmed.

1. Go to Plans or Billing. Prices are shown in your billing currency, which is set by your location: INR through Razorpay in India, USD through Dodo Payments everywhere else. There is no currency choice. See Billing markets.
2. Pick Monthly or Yearly, then choose a plan (for example Upgrade to Growth).
3. The checkout page shows the order summary: the price, tax (already included), Total due today and when the plan renews. Fill in the short Billing details form: your Full name and Country, and, if you tick I'm purchasing for a business, your business name and tax ID. They are saved and printed on your invoices.
4. Select Pay (the button shows the amount, for example Pay $29). In India (INR), Razorpay's payment window opens on the same page: pay with UPI (UPI Autopay for renewals), a card or netbanking. Everywhere else (USD), you go to Dodo Payments' secure page to pay by card.
5. You return to Billing. When the payment is confirmed, you see "Payment confirmed — you're on the … plan." with your next charge date.

If you close the payment window, nothing is charged and your plan doesn't change. Sometimes the provider takes a few minutes to confirm a payment. While it does, the status shows Processing payment and your monitors keep running.

Payment methods#

Taxes are included#

Every price includes all applicable taxes, in every country: GST in India, VAT in the EU and UK, and other local sales taxes elsewhere. The price you see on the pricing page and at checkout is the amount you pay; nothing is added at checkout.

SutramX never sees or stores your card number, CVV or UPI PIN. Payment details are collected only on the provider's own pages.

UPI Autopay (India)#

With UPI Autopay, you approve a mandate once in any UPI app (GPay, PhonePe, Paytm, BHIM and others). After that, renewals are taken automatically each month or year. Under RBI rules, a recurring debit over ₹15,000 needs your approval with your UPI PIN each time, so your UPI app will prompt you at every renewal above that amount. You can pause or cancel the mandate from your UPI app or from the Billing page.

Renewals and reminders#

Subscriptions renew automatically at the end of each billing period until you cancel. SutramX emails you 3 days before each automatic charge, and annual plans also get a reminder 7 days before. If nothing is set to renew (for example, autopay is off), you get an "action required" email 3 days before your paid access ends. A receipt is emailed after each successful payment.

Updating your payment method#

On Billing, under Payment method, select Update payment method.

• Dodo Payments (USD): this opens Dodo's secure billing portal, where you can change your card. Any outstanding amount is charged automatically once you update it.
• Razorpay (INR): Razorpay can't change the UPI ID or card on an existing mandate. To switch, SutramX turns off your current autopay and you approve a new mandate for the same plan. The new mandate is charged today and starts a new billing period from today. Time left on your old period is not refunded automatically. If you need it credited, reply to any billing email.

Invoices#

Every payment has an invoice you can download. The Payment history section on Billing lists every payment, newest first. Amounts include any tax charged. Each payment shows one of these statuses:

For each payment:

• View invoice (eye icon) opens the invoice with your billing details ("Bill to"), the service period, subtotal, tax, total, amount paid and how it was paid.
• Download invoice (PDF) (download icon) saves the same invoice as a PDF.
• Provider invoice (when available) opens the invoice issued by Dodo Payments or Razorpay.

Billing details#

The Billing details section on Billing sets what's printed on your invoices. Checkout asks for the same details, and they are saved for next time.

Select Save billing details to apply. Changes appear on invoices issued from then on.

Failed payments#

If a renewal is declined, your subscription becomes past due. You get a "payment failed" email, and Billing shows Your last payment failed.

• Your monitors keep running during a short grace period. Billing shows the date they run until.
• Dodo Payments (USD): select Update payment method and change your card in the portal. The outstanding amount is charged as soon as you do.
• Razorpay (INR): Razorpay retries the charge automatically. To pay now, or to approve autopay with a different UPI ID or card, select Complete payment.
• Plan changes are blocked until the payment goes through.

If the payment isn't resolved#

If the grace period ends and the payment still hasn't gone through, your account moves to the Free plan, and you get an email telling you so. Monitors, settings and incidents are never deleted:

• Monitors over the Free limit are paused (your oldest stay active), and faster intervals are slowed to the Free minimum.
• Daily uptime history older than 90 days (the Free window) is removed 30 days after the move.
• Extra API keys are disabled, extra status pages are unpublished, custom domains stop serving and white-label is turned off.

Subscribe again at any time. You're charged at checkout, and everything SutramX paused or disabled is restored right away, up to your plan's limits.

Failed upgrade payments#

If the charge for an upgrade is declined, you stay on your current plan and Billing shows Upgrade payment failed. Select Try again, or Update payment method first.

Troubleshooting#

I paid but my plan hasn't changed. The provider can take a few minutes to confirm. Reload Billing. If it still hasn't changed after several minutes, email support@sutramx.com with your payment reference.

The billing currency is locked. It's fixed after your first payment. Contact support if it's wrong.

"No billing account found yet." You haven't subscribed yet, so there's no payment method to manage.

I can't see the Billing page. Only the workspace owner can manage billing.