Branding & custom domains

Make your status page look like part of your product: add your logo and brand colour, hide the SutramX footer, and serve the page from a hostname you own, such as status.example.com. All of this is set in the page editor: open Status pages in the sidebar, then click a page.

Branding#

The Branding section of the editor has:

Click Save changes. Logo and accent colour are available on every plan.

The status colours (green for operational, amber for degraded and maintenance, red for outages) never change, so visitors can always read the page at a glance.

White-label#

On Pro, the White-label part of Branding lets you remove SutramX branding:

If your workspace moves to a plan without white-label, the "Monitored by SutramX" footer comes back and your custom favicon is no longer used. See Plans & limits.

Custom domains#

Serve your status page from your own hostname, for example https://status.example.com/. Custom domains are available on Growth and Pro, and only the workspace owner can add, verify or remove one. Each page can have one custom domain.

The page stays available at its https://app.sutramx.com/status/<slug> address as well.

Step 1: Choose a hostname#

Use a subdomain you control, such as status.example.com. Verification checks for a CNAME record on the hostname, so a root domain (example.com) usually can't be used: most DNS providers don't allow a CNAME there, and "flattened" or ALIAS records don't pass the check.

You can't use a sutramx.com hostname, and a hostname that is already verified for another status page can't be added again.

Step 2: Add the domain#

1. Open the page and go to Custom domain.
2. Enter the hostname in Domain, without https:// or a path.
3. Click Set domain.

The domain is saved as Pending verification, and the panel shows the two DNS records to add.

Step 3: Add the DNS records#

At your DNS provider, add both records exactly as shown in the panel. Use the copy buttons to avoid typos.

The TXT record proves you control the domain. The CNAME sends your visitors' traffic to SutramX. Both must be in place for verification to pass.

Some DNS providers add your domain to the name automatically. If yours does, enter only the part before it, for example _sutramx-verify.status for the TXT record and status for the CNAME.

In a BIND-style zone file for example.com, the records look like this:

_sutramx-verify.status  IN  TXT    "sutramx-verify-<token from the panel>"
status                  IN  CNAME  cname.sutramx.com.

Step 4: Verify#

1. Wait for the records to propagate. This usually takes a few minutes, occasionally up to an hour.
2. Click Verify.

When both records are correct, the domain shows Verified and the editor's public URL changes to your domain. If verification fails, the panel shows why:

The panel also shows when the domain was last checked.

Step 5: HTTPS#

You don't need to upload a certificate. After the domain is verified, SutramX issues an HTTPS certificate automatically on the first HTTPS visit to the domain. Open https://status.example.com/ once in your browser to trigger it; the first visit can take a few seconds longer.

To see the certificate's state, click Check SSL under HTTPS certificate:

Change or remove the domain#

To use a different hostname, click Remove domain and add the new one. Removing a domain takes effect immediately: visitors using it can no longer reach the page, but the page stays available at its /status/ URL. You can remove a domain on any plan.

If you change your DNS later, keep the CNAME in place. The TXT record is only needed for verification, but leaving it does no harm.

If your plan changes#

If your workspace moves to a plan without custom domains, the domain stays configured but stops serving your page, and it can't be re-verified. Visitors can still reach the page at its /status/ URL. Upgrade again or remove the domain. See Upgrade, downgrade & cancel.

Custom domains and private pages#

On a custom domain, visitor sign-in for private pages happens on your domain too: the OIDC redirect URI and SAML ACS URL use it. If you add, change or remove the domain after setting up SSO, update the URLs registered with your identity provider. See Private pages & SSO.

Common questions#

Can I use the same domain for two pages? No. Each hostname can serve one status page. Use a different subdomain for each page, for example status.example.com and status.example.org.

Can the page live at a path, like example.com/status? No. A custom domain serves the page at the root of the hostname.

Does the badge or feed use my domain? No. The badge and feed URLs stay on https://api.sutramx.com. See Status pages overview.

Why does my domain still show Pending verification? You haven't clicked Verify since adding the records, or a check failed. Click Verify again; the panel shows the reason if it fails.